Privacy Policy

Company Name: Anchored Support

Location: United Kingdom

Services: Tutoring and mentoring (remote and in-person)

1. Introduction

Anchored Support is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, website, or contact us.

By using our services, you agree to the terms of this Privacy Policy.

2. Who We Are

Data Controller: Anna Kerr

Contact Email: hello@anchoredsupport.co.uk

We are the controller responsible for your personal data under UK data protection law, including the UK General Data Protection Regulation (UK GDPR).

3. Personal Data We Collect

We may collect and process the following personal data:

• Name

• Email address

• Telephone number

• Address (for in-person sessions)

• Educational information relevant to tutoring or mentoring

• Payment information (processed securely via Stripe – we do not store card details)

• DSA-related information where applicable

• Session notes for delivery and safeguarding purposes

• Communication records (emails, messages)

• Technical data such as IP address and website usage (if applicable)

4. How We Collect Your Data

We collect personal data when you:

• Submit an enquiry form

• Contact us by email

• Book or attend a session

• Make a payment

• Are referred to us via a DSA provider

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contract: To provide tutoring and mentoring services to you

• Legal obligation: For accounting, safeguarding, and regulatory requirements

• Legitimate interests: To manage our business and improve our services

• Consent: Where you have given clear consent (e.g., marketing communications)

6. How We Use Your Data

We use your personal data to:

• Provide our tutoring and mentoring services

• Manage bookings and communications

• Process payments

• Meet safeguarding and funding requirements

• Maintain accurate records

• Improve our services

• Comply with legal obligations

7. Sharing Your Data

We may share your data with:

• Freelance tutors and mentors working with Anchored Support (only where necessary)

• Payment processors (Stripe)

• DSA funding bodies and assessors

• Professional advisers (e.g., accountants)

• Legal or regulatory authorities where required by law or safeguarding duties

We never sell your personal data to third parties.

8. Data Storage and Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, or disclosure.

Data may be stored electronically and in limited paper form where required. Access is restricted to authorised personnel only.

9. How Long We Keep Your Data

We retain personal data only for as long as necessary, including:

• Financial records: 6 years

• DSA-related records: in line with funding body requirements

• Safeguarding records: as required by law

After this period, data is securely deleted or anonymised.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request erasure of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time (where applicable)

You can exercise your rights by contacting us at the email address above.

11. Marketing Communications

We will only send marketing communications if you have given your consent or where permitted by law. You can opt out at any time by contacting us.

12. Cookies

Our website may use cookies and similar technologies. Please refer to our Cookie Policy for further information about how cookies are used and how you can manage them.

13. Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

15. Contact and Complaints

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: hello@anchoredsupport.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

 www.ico.org.uk

Last Updated: 29th November 2025